Customers have more options than ever before to conduct routine business office transactions with Sierra Pacific Power Company. In fact, increased telephone and Internet options for customers have led to decreased walk-in volume in many of our district offices. As a result, and in an effort to maximize efficiencies and develop more cost-effective ways of serving our customers, Sierra Pacific will be discontinuing the business office functions in the company's Tonopah, Hawthorne, Battle Mountain, South Tahoe and Portola locations over the next few months.

Although these offices will be closed to walk-in service, customers will still be able to start, stop, transfer service, make payment arrangements and discuss billing issues by telephone. Field operations crews will continue to be based in all existing district office locations for system maintenance and outage response.

The only customers who may be inconvenienced by this change are those who have had their service disconnected for non-payment and want to make payment in order to have their service reconnected on a timely basis. In these cases, customers will need to contact an existing Sierra Pacific business office to validate if a payment has been made on their account and to make arrangements to have service reconnected. However, they will be able to make payments at shop & pay locations or through payment by credit card, utilizing Bill Matrix.

Payments can be made by U.S. Mail, Online Pay, Electric Check and Shop & Pay.

The official closure of each office for walk-in transactions will vary by location, but should be completed by May 1.