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Online Pay is Sierra Pacific's name for its service that allows you to view and pay your power bill online. We have partnered with CheckFree to provide this service. This service is also known as E-Bill by CheckFree. Note: When you enroll, as a Sierra Pacific Power customer in Nevada you should choose Sierra Pacific as the payee. This service is currently not available for Sierra Pacific Power's California customers. � If you prefer, you may sign-up at your own online banking website to view and pay your power bill online. Links to signing up at these online banking websites may be found at: https://mycheckfree.com/ What happens after I register?
If you enrolled with CheckFree, you will receive a notification in your mailbox on their web site.
I can't find my Sierra Pacific account number.
Your Sierra Pacific account number is the nineteen-digit number located in the upper right hand corner of your power bill. When you enroll in Online Pay, enter the number without hyphens or spaces.
What is a bank transit routing number?
The bank transit routing number is the first nine digits at the bottom left corner of your personal check. It is used to identify your financial institution.
When do I stop paying my bill by check?
You can stop paying your bill by check when you stop receiving it in the mail and you can view it online.
Is all my information secure and private? CheckFree uses the latest technology to protect your personal financial information. They secure their web sites using SSL encryption. This ensures that your account numbers and personal data are never sent over the Internet unencrypted and therefore cannot be read by third party viewers. They also require a User ID and password to access your account. You can learn more about CheckFree's Privacy and Security policies here.
How much does this service cost?
Sierra Pacific and CheckFree do not charge a fee for using this service. However, if you enroll through your financial institution or another web portal, they may have a service charge.
Will I still receive my power bill in the mail?
After enrolling, you may receive one more power bill through the mail. After that, your bills will only be available to you online.
What happens to my bill if I go on vacation?
You can schedule your bill payment in advance, so it will be paid automatically on the day you select. You can also access your account from any Internet connection.
You can enroll in Online Pay through the CheckFree web site or through your bank, credit union, or portal site.
How do I end my participation in Online Pay?
If you decide to cancel your enrollment in Online Pay, you must do so through the web site you used to enroll whether it was your financial institution site or the CheckFree site. You may also contact Sierra Pacific to cancel participation in this service.
I have multiple accounts with Sierra Pacific. Do I have to enroll each account or can they all be consolidated?
Yes, each account must be enrolled in the program individually. Remember, this service is only available to Sierra Pacific's Nevada customers.
When will Sierra Pacific show a record of my payment?
Sierra Pacific will receive your payment on the date you schedule it to be paid. CheckFree requires that you schedule payment four days prior to the date you want it paid.
When will I be able to view and pay my power bill on the Internet?
You can view your bill at the same time of the month that you would have normally received it in the mail or when CheckFree sends you an email notifying you that you have a bill. Even with Online Pay, you remain on the same billing cycle.
What if I am already enrolled in Electric
Check?
If you are enrolled in Sierra Pacific's Electric Check program (automatic deduction of payment from specified bank account), you can still participate in Online Pay. However, you will not schedule your payments through Online Pay. You will simply view your power bill online. Your payments will continue to be automatically deducted from your bank account on the due date.
I received a message stating that Sierra Pacific was unable to set up my account for Online Pay. Why?
All active residential and most commercial customers are eligible to participate in Online Pay. There are a number of reasons why your account may have been deemed ineligible. Some reasons might be an invalid account number, last name, or service address. If this is the case, wait five working days and try to re-enroll. If you are still having problems, call our customer service representatives at (775) 834-4444, and they will assist you. If you have two returned checks on your account in the last twelve months you cannot enroll with Online Pay. Also, accounts on Summary Billing are not eligible for Online Pay.
When will my account be active on Online Pay?
There may be a one-month delay between the time you enroll and the time you start receiving your bill electronically.
Who do I call if I have questions about Online Pay?
If you have questions about your Sierra Pacific bill, our customer service representatives can assist you at (775) 834-4444.
If you have questions about your Online Pay account (for example, if you lose your password) call the company with which you enrolled. They will answer your questions regarding scheduling a payment, lost payments, web site support, and web site availability.
Contact Information
If you have questions about your Sierra Pacific Power bill, contact our customer
service department at (775) 834-4444.
If you are having difficulty
enrolling, or would like more information about CheckFree, you can contact them
directly at:
CheckFree: 800-564-9184
